Refund & Cancellation Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy explains the conditions under which refunds, cancellations and payment disputes are handled for services provided by JDTechSpace. Our services involve professional consultation, planning, custom design and development, therefore refund eligibility is limited once work has commenced.

Last Updated
July 2026
Subject to future revisions.
Contents

Introduction

JDTechSpace is committed to providing high-quality digital services through transparent and fair business practices. Because our services involve custom work, research, strategy, design and development, refund requests are evaluated according to this policy.

By purchasing any service from JDTechSpace, you acknowledge that you have read, understood and agreed to this Refund & Cancellation Policy together with our Terms & Conditions.

This policy applies to all services offered by JDTechSpace, including website development, Shopify development, SEO, digital marketing, software development, maintenance plans and consulting services.
Policy Scope

Scope of This Policy

This policy governs refunds, cancellations and payment adjustments relating to services purchased directly from JDTechSpace.

  • Website Development
  • Shopify Development
  • WordPress Development
  • Custom Software Development
  • SEO Services
  • Google Ads & Meta Ads Management
  • Website Maintenance
  • Consultation Services
  • UI/UX Design
  • Branding & Graphic Design
General Principles

General Refund Principles

Our work begins with planning, research and resource allocation. Once these activities have started, JDTechSpace incurs costs that cannot be recovered.

  • Every refund request is reviewed individually.
  • Custom digital services cannot be returned like physical products.
  • Work completed before cancellation remains chargeable.
  • Payments made for completed milestones are generally non-refundable.
  • Refunds, where approved, are processed in accordance with this policy and applicable law.
Refunds are not issued simply because a client changes their mind after work has commenced or decides not to continue with the project.
Website Development

Website Development Refund Policy

Website development is a customized professional service. Every project requires planning, design, development, testing and resource allocation. For this reason, payments are subject to the following terms.

  • Advance payments are generally non-refundable once project planning or development has started.
  • Completed project milestones are non-refundable.
  • If the client delays the project for more than 60 consecutive days without written communication, the project may be treated as abandoned.
  • Projects abandoned by the client may require a new quotation before work resumes.
  • Delivery of final files, source code, credentials or deployment will be made only after full payment has been received.
Work completed before cancellation remains payable even if the client chooses not to continue the project.
Shopify Development

Shopify Services

Shopify stores are developed using custom configuration, theme customization and third-party integrations.

  • Theme customization charges are non-refundable after work begins.
  • Premium themes purchased for the client are non-refundable.
  • Shopify App subscription charges are non-refundable.
  • Domain purchases cannot be cancelled or refunded.
  • Shopify subscription fees are billed directly by Shopify and are governed by Shopify's own policies.
SEO Services

SEO & Digital Marketing

SEO and digital marketing involve continuous optimization and cannot guarantee specific rankings, traffic or sales.

  • Monthly SEO retainers are non-refundable once work for the billing period has commenced.
  • Keyword research, audits and strategy work are non-refundable.
  • Content creation charges are non-refundable after delivery.
  • Advertising management fees are non-refundable after campaign setup or optimization work has begun.
  • Search engine ranking changes do not qualify for refunds.
Marketing performance depends on market competition, website quality, advertising budget, customer demand and third-party platforms.
Consultation

Consultation & Strategy Services

Consultation sessions provide professional knowledge, technical guidance and business recommendations.

  • Consultation fees are non-refundable once the scheduled session has taken place.
  • Strategy documents, audits and reports are non-refundable once delivered.
  • Missed meetings without prior notice may be considered completed.
Third-Party Expenses

Third-Party Products & Services

Certain services require purchases from external providers. These costs are separate from JDTechSpace service charges.

  • Domain registrations.
  • Hosting services.
  • SSL Certificates.
  • Premium plugins.
  • Premium themes.
  • Software licenses.
  • API subscriptions.
  • Email service providers.
  • Cloud infrastructure.
  • Advertising budgets.
Payments made to third-party providers cannot be refunded by JDTechSpace and are governed by the respective provider's terms and refund policies.
Maintenance Plans

Website Maintenance & Subscription Services

Maintenance plans reserve developer time and technical resources.

  • Monthly maintenance fees are payable in advance.
  • Current billing period charges are non-refundable after service begins.
  • Cancellation stops future billing only.
  • No partial refund is issued for unused support hours.
Cancellation

Project Cancellation

Clients may request cancellation by submitting written notice through email or another approved communication channel.

  • Cancellation requests do not automatically qualify for a refund.
  • Completed work and completed milestones remain chargeable.
  • Work performed before cancellation will be invoiced if not already paid.
  • JDTechSpace may retain project files until outstanding invoices are settled.
  • Future scheduled work will stop once cancellation is confirmed.
If a project is cancelled by the client after development has started, payments already made are generally non-refundable, except where required by applicable law.
Refund Processing

Refund Processing

If JDTechSpace approves a refund, it will be processed using the original payment method whenever reasonably possible.

  • Approved refunds are normally processed within 7–14 business days.
  • Actual credit timelines depend on your bank, payment gateway or card issuer.
  • Processing charges, gateway fees or banking charges may be deducted where applicable and permitted.
  • Clients may be asked to provide payment details to complete an approved refund.
Submitting a refund request does not guarantee that a refund will be approved.
Non-Refundable Items

Services & Charges That Are Generally Non-Refundable

Unless required by applicable law or expressly agreed in writing, the following payments are generally non-refundable.

  • Advance payments after project commencement.
  • Completed project milestones.
  • Website design and development work already performed.
  • Custom software development.
  • Shopify store setup and customization.
  • SEO audits, keyword research and optimization work.
  • Advertising campaign setup and management fees.
  • Graphic design and branding work after delivery.
  • Consultation and technical advisory services.
  • Website maintenance charges for the active billing period.
  • Premium plugins, themes, templates and software licenses.
  • Domain registration, hosting, SSL certificates and email services.
  • Third-party subscriptions and API charges.
  • Advertising budgets paid to Meta, Google or other platforms.
Payment Disputes

Chargebacks & Payment Disputes

If a payment is disputed or reversed through a bank, card issuer or payment provider without first contacting JDTechSpace, we reserve the right to investigate the matter and suspend active services while the dispute is pending.

  • Clients are encouraged to contact us before initiating a chargeback.
  • Evidence such as quotations, invoices, communication records and completed work may be used to respond to payment disputes.
  • Outstanding invoices remain payable even if a dispute is initiated.
Fraudulent chargebacks may result in immediate termination of services and legal action where appropriate.
Service Suspension

Suspension of Services

JDTechSpace reserves the right to suspend or discontinue services if payment obligations are not fulfilled or where a client materially breaches our Terms & Conditions.

  • Non-payment of invoices.
  • Repeated payment defaults.
  • Fraudulent or unlawful activity.
  • Abusive behaviour toward our staff.
  • Violation of our Terms & Conditions.
Policy Updates

Changes To This Policy

JDTechSpace may revise this Refund & Cancellation Policy from time to time to reflect changes in our business, services or legal obligations.

The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us

Need Assistance?

If you have any questions regarding this Refund & Cancellation Policy or wish to discuss a billing matter, please contact us.

Email

info@jdtechspace.com

Phone

+91 76696 99156

Office

Delhi NCR, India

Transparent Business Practices

We're Committed To Fair & Professional Service

Our goal is to build long-term relationships through transparent communication, quality work and fair business practices. If you have any concerns regarding your project or payment, our team is here to help.

Contact Us